There are some things that shouldn't wait. And when you're struggling to help the little ones measure out flour and sugar, or are missing the best bits of another family video chat, it's time to do something about it. Fortunately, we can help with any issues your family have noticed and equally, the ones you haven’t yet.

We have designed a new way of providing eye and ear examinations without putting you at unnecessary risk. We call it BaySafe. It's not only fully compliant with the government's COVID-19 Secure certification, it goes even further.

You don't need to worry about contamination, or contact with other clients. Simply book your BaySafe appointment here, and we'll take care of everything else.

So what exactly is BaySafe?

BaySafe isn't just a change in process, it's a commitment to providing you high-quality, personalised care in a safe environment. Now and for as long as it takes to keep you protected.

During this unpredictable period, we're offering you peace of mind. Here are a few of the things you'll see:

 By appointment only
All bookings are made online or by phone to limit physical contact.

 Initial consultation by phone or video call
Our optometrists and audiologists will ensure that everything is tailored to you, before you even arrive.

Full PPE
To keep both our family, and yours, safe, all of our team are equipped with full personal protective equipment.

 Clinical-standard cleaning
As a high-quality healthcare facility, you can feel safe here.

 UVC Sterilisation
Fast, effective sterilisation of your frames

 Touchless frame measurements
Using camera technology to ensure a perfect fit.

 OCT and Optomap scanning
Retinal healthchecks to provide the most comprehensive information about your eyesight and to ensure testing at a safe distance.

 Contactless delivery 
We'll make sure you receive your frames, lenses and hearing aids quickly, conveniently and safely.


Over the coming months, we will continue to adapt to advice from global health leaders and the government to provide the best service we can. 

We know that it's hard to predict what comes next, but there's a lot to look forward to. We want to help you see and hear it all, safely. 

Click to book your BaySafe appointment today.