We’re looking for a

Client Services Advisor

to work in our Central Support Office (Esholt)

Bayfields is growing, which makes now the perfect time to progress your career with us

Since 2004, we’ve been busy building an enviable optometry business and now Audiology is a key part of our business too. We currently have 22 practices, from Guildford in Surrey all the way up to County Durham. Bayfields has one driving ambition, which is to help our customers get the most out of life by supporting their vision and their hearing.

We’ve made a success of our business for two reasons: the way we treat our customers, and the way we treat our people. By providing a great working environment, and rewards worth having, we create an atmosphere where people enjoy their work, feel empowered, and can build lasting customer relationships

What it's Like to Work Here:

Whilst we adhere to traditional business values, we have a leadership team which invests heavily in the latest technology and training. Most importantly, we’re independent – and because we’re agile, we can implement new ideas quickly and easily. Our CEO and Founder, Royston Bayfield, knows us all personally and engages with the team on a regular basis (from leadership training to practice visits or our quarterly roadshow).

If you’re interested in joining Bayfields, you’ll need to have the same high standards as we do. Every last detail counts, from taking our customers’ coats at the door to clinical excellence thorough our eye examinations and dispensing, which is based around the customer’s individual lifestyle. Our team at central support provide our practice teams with the same level of exceptional service.



The Role:

The mission of the role is to support our practices to ensure diaries are full and smartly booked.

The Client Services Advisors are an extension of practice teams, whilst being the “voice of Bayfields”, leading the way in customer services and portraying the Bayfields brand in the best possible light.

Duties include:

•    Fill practice diaries for optical and audiology clinics, ensuring perfect appointment booking and smart booking is carried out every time.
•    Be a beacon of Bayfields knowledge, ensuring you can support or signpost any client requests as if you were in-practice.
•    Understand the recall process, ensuring you can support the Team Leader in task dropping, priority setting and ensuring processes run efficiently.
•    Be meticulous about data, ensuring all records and client details are updated fully and correctly every time, and that practices have sufficient details to follow-up in-person.
•    Take ownership, feedback client issues and flag potential issues or stuck points as they arise to ensure we are always giving Obsessively Great Service.
•    Be a Bayfields champion, understand our brand, service offering and client journey and enthusiastically champion this with our clients.
•   ​You will be targeted on Calls per day / Bookings per day (optical and audiology) / Conversion rate / Data accuracy / Smart booking



Requirements:

•    Excellent Communication skills
•    Exceptional telephone manner with the ability to add some “theatre” to your telephone conversations
•    Computer proficient and skilled in data entry
•    Highly motivated
•    Ability to multitask
•    Extremely Organised
•    Ability to diagnose and solve problems
•    Excellent accuracy and attention to detail

Your package


In return, we offer a great working environment and enviable benefits:

•    Every team member will receive ongoing and continuous mentoring, support, recognition and personal development to promote career progression.
•    Your working environment will be professional, fun, open and focused.
•    Pension scheme
•    Team Discounts and Social Events
•    Simply Health
•    My Work / Life Solutions (retailer discounts)

 

Interested?


If you’re interested in this opportunity, give us a call on 01274 619 318 or email us a copy of your CV with a covering email to careers@bayfieldsopticians.com

Apply now