Bayfields Opticians Terms and Conditions
 
This page details the terms of use of which you may make use of our website www.bayfieldsopticians.com (our "Site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Site. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them.
 

1. About Us
Our Site www.bayfieldsopticians.com is a website operated by Bayfields Group Limited of which the trading name is Bayfields Opticians. We are registered in England and Wales under the following company number: 8355043 and our trading address is Unit B, Home Farm Business Park, The Avenue, Esholt, BD17 7RH. Our VAT number is GB201648733.
 
Bayfields Opticians is an optometric practice owned by Bayfields Group Limited and is regulated by General Optical Council.

2. Terms & Conditions of our website content
2.1 Please note that all references to “Bayfields” “Us” or “We” refer to Bayfields Opticians. References to “Content” means all material on this website.
2.2 The Content belongs to Bayfields, or its licensors. You may retrieve and display Content from this website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk for your personal, non-commercial use.
2.3 Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the Content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not do any of the following without the prior written permission of Bayfields:
2.3.1 redistribute any of the Content (including by using it as part of any library, archive or similar service);
2.3.2 remove the copyright or trade mark notice from any copies of Content made under these terms and conditions;
2.3.3 create a database in electronic or structured manual form by systematically downloading and storing all or any of the Content.
2.3.4 Requests to republish or redistribute Content should be addressed to enquiries@bayfieldsopticians.com.
2.4 The Content is only for your general information and use. Whilst every effort has been made to ensure the accuracy and suitability of the Content on this website, the Content does not constitute any form of advice or recommendation by Bayfields. Any medical information or comments are general and should not be relied upon as specific to every case. It must not be relied upon as a replacement for seeking advice from a registered optician or other professional person. Please contact one of Bayfields’ qualified professionals for further information on eye care related questions or concerns.
 
3. Information about you and your visits to our Site
3.1 We process information about you in accordance with our Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
3.2 To manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Marketing information is stored and processed by Avenue 81 Inc. for communication purposes only.  Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.
3.3 In order to provide complete functionality, this website needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the website. It is recommended that you allow all cookies.
 
4. Site changes
We aim to update our Site regularly and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.
 
5. Uploading material to our Site
Any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

6. Viruses, hacking and other offences
6.1 You must not misuse our Site by knowingly introducing viruses, worms, Trojans, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
6.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
6.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

7. Links to or from our Site
7.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
7.2 You must not establish a link from any website that is not owned by you.
7.3 Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards listed below.
7.4 If you wish to make any use of material on our Site other than that set out above, please address your request to enquiries@bayfieldsopticians.com

8. Variations
We reserve the right to edit or amend these terms at any time, without prior warning. By using our Site you are in agreement and acceptance of these terms of use.
8.1 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these terms and conditions before we give you a receipt (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

9. Concerns
If you have any concerns about material which appears on our Site, please contact enquiries@bayfieldsopticians.com.

10. Our Refunds Policy
The following applies to products purchased in any of our Bayfields practices
10.1 Faulty or damaged products will be replaced or repaired in line with the manufacturer warranty.
10.2 Non-tolerance to varifocals will be exchanged for alternative products with any monetary balance outstanding being refunded.
10.3 Bespoke spectacle and sunglass orders are automatically generated when a 50% minimum deposit has been paid. This 50% deposit is non-refundable if the order is cancelled.
10.4 Contact lens products that have been returned in unopened and original packaging may be exchanged for an alternative product.
10.5 All Bayfields Direct Debit membership fees are non-refundable.
10.6 Non-prescription sunglasses may be subject to exchange if returned within 28 days and in the original condition and packaging with proof of purchase.
10.7 All clinical services are non-refundable.

11. Events outside our Control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Events").
11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.2.1 Strikes, lock-outs or other industrial action.
11.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
11.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
11.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11.2.5 Impossibility of the use of public or private telecommunications networks.
11.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
11.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

12. Severability
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.