We’re looking for a

Customer Service Advisor

to work in our Central Support Office (Esholt)

Bayfields is growing, which makes now the perfect time to progress your career with us

Since 2004, we’ve been busy building an enviable optometry and Audiology business. We currently have 26 practices, from Guildford in Surrey all the way up to County Durham. Bayfields has one driving ambition, which is to help our customers get the most out of life by supporting their vision and their hearing.

We’ve made a success of our business for two reasons: the way we treat our customers, and the way we treat our people. By providing a great working environment, and rewards worth having, we create an atmosphere where people enjoy their work, feel empowered, and can build lasting customer relationships

What it's Like to Work Here:

Whilst we adhere to traditional business values, we have a leadership team which invests heavily in the latest technology and training. Most importantly, we’re independent – and because we’re agile, we can implement new ideas quickly and easily. Our CEO and Founder, Royston Bayfield, knows us all personally and engages with the team on a regular basis (from leadership training to practice visits or our quarterly roadshow).

The Role:

We are looking for a friendly, outgoing, professional, hard-working customer service advisor to join our busy Client Communications team at Bayfields Opticians & Audiologists. The successful applicant will be experienced in managing telephone bookings and will ideally have experience in a call centre or busy customer-facing role. You will be working in an innovative, fast-paced and growing independent Opticians that prides itself on outstanding eye care and providing our clients with the best solutions, so they can see the world clearly and get the best from their lives.

You will make outbound calls to our existing clients, confirming they are due for their next eye care or hearing appointment. You will use our software to book the client an appointment in the calendar and send an appointment confirmation. You will also take inbound calls from existing and new clients who wish to make appointments or have general queries. You will also liaise directly with the team in practice to get the best outcome for the client. You will be a key part of our organisation and often the first point of contact for our clients, meaning your telephone manner should be friendly, professional and confident at all times.

What will you be doing?

•   Booking client appointments in to practice diaries
•   Updating client information on our database
•   Looking over multiple diaries to ensure any appointments booked are correct and booked smartly.
•   Managing your time to achieve targets
•   Supporting the team with admin tasks on an ad-hoc basis

Key skills:

•   Highly motivated
•   Excellent telephone manner
•   Excellent communication skills both verbal and written
•   Excellent data entry skills
•   Good attention to detail
•   Good knowledge of Excel and Word
•   Call centre experience

•   A-Level or equivalent (preferred)
•   customer service: 1 year (preferred)


Your package

In return, we offer a great working environment and enviable benefits:
  • 4 weeks’ holiday plus bank holidays
  • A day off for your birthday every year
  • An incentive scheme which could earn you vouchers to spend in over 20,000 top stores, restaurants and attractions
  • A pension scheme of 3% employer + 5% employee
  • A cash health plan which means you get fast access to high-quality private medical care
  • A cycle to work scheme (spread the cost of a great new bike for less)
  • Access to online services designed to improve your financial wellbeing, plus discounts on top retailers, mobile phone contracts, cinema tickets, TV/broadband packages, travel, electronics and your supermarket shop
  • Discounts for yourself, family and friends on Bayfields products and services


If you’re interested in this opportunity, give us a call on 01274 619 318 or email us a copy of your CV with a covering email to careers@bayfieldsopticians.com

Apply now