Connect Myopia Management – Terms & Conditions

1. Definitions

1.1 “Practice” means the location attended for treatment.
 1.2 “Client” means the person who is receiving clinical care under the Myopia Management Plan (“the Plan”).
 1.3 “Parent/Guardian” means the person who signs up for and pays for the Plan on behalf of the Client if under 18.
 1.4 “Plan” means the Myopia Management programme offered by the Practice, incorporating regular eye examinations, progress reviews, and the provision of myopia-control lenses.
 1.5 “Monthly Fee” means the amount agreed at the time of enrolment, payable by monthly Direct Debit by the Parent/Guardian.
 1.6 “Minimum Term” means the initial non-cancellable period of 12 months (see clause 4).
 1.7 “Benefits” means the clinical care, products, and cover included in the Plan (see clause 2).
 1.8 “Direct Debit” means payments collected automatically from the Parent/Guardian’s bank account in accordance with the Direct Debit Guarantee and Mandate.

 

2. What’s Included – Plan Benefits

2.1 The Plan covers the following (subject to clinical recommendation):
  • Regular myopia-management assessments, including six-monthly eye examinations.
  • Provision of myopia-control spectacle lenses as recommended by the Optometrist.
  • Replacement of lenses following prescription change, loss, or damage (subject to Plan limits).
  • Unlimited eye examinations relating to the Client’s myopia management, as clinically required.
 2.2 The scope and frequency of care will be confirmed in the enrolment form at the time of joining.
 2.3 The Client or Parent/Guardian acknowledges that the effectiveness of myopia-control interventions depends on consistent use and attendance at reviews as advised by the Optometrist.

2.4 The Client or Parent/Guardian is informed that the Myopia Management covers benefits as listed and any additional Myopia Management treatments are subject to an additional fee and/or membership plan.

 

3. Eligibility & Enrolment

3.1 The Plan is available only for clients who have been assessed by the Practice and for whom myopia management is clinically suitable.
 3.2 The client or Parent/Guardian must complete the Direct Debit Mandate and agree to these Terms & Conditions on behalf of the Client.
 3.3 The client or Parent/Guardian is responsible for providing accurate payment details and keeping them up to date.
 3.4 The Parent/Guardian agrees to ensure that the Client attends all scheduled appointments and follows the Practitioner’s clinical advice.

 

4. Minimum Term, Renewal & Direct Debit Payment

4.1 The Plan carries a Minimum Term of 12 months (unless otherwise agreed in writing). After this period, it continues on a rolling monthly basis until cancelled under clause 8.
 4.2 The Monthly Fee will be collected by Direct Debit on the agreed date each month.
 4.3 If a payment fails, the Practice will notify the Parent/Guardian within seven days. If payment remains outstanding, benefits may be suspended or the Plan terminated (see clause 5).
 4.4 The Practice may vary the Monthly Fee by giving at least 14 days’ written notice, for example due to supplier price changes or inflation adjustments.

 

5. Failed Payments, Suspension & Termination

5.1 If two or more payments are missed within a 12-month period, the Practice may cancel the Plan and all benefits will cease.
 5.2 If the Plan is cancelled for non-payment, the Parent/Guardian remains liable for any outstanding fees or costs incurred in recovering payments.
 5.3 Fees already paid are non-refundable.

 

6. Attendance & Appropriate Use

6.1 The client or Parent/Guardian agrees to ensure that the Client attends all scheduled appointments. Missed appointments without adequate notice may incur a charge.
 6.2 Plan benefits are for reasonable and clinically necessary use only. Excessive or inappropriate use may result in suspension or amendment of benefits.
 6.3 The Parent/Guardian agrees to ensure that the Client uses lenses or contact lenses exactly as instructed and reports any issues promptly.

 

7. Replacement & Maintenance of Lenses

7.1 Replacement of lenses is covered under the Plan only where clinically justified, or where loss or damage occurs within reasonable limits as set out in the enrolment form.
 7.2 If replacement is required due to neglect or misuse, charges may apply.
 7.3 If the Plan is cancelled and products have been supplied but not fully paid for, the Practice may invoice the outstanding balance or request return of the goods.
 7.4 Where a replacement of lenses or frames is required and the circumstances fall outside the Plan’s standard cover (for example, repeated loss or accidental damage beyond reasonable limits), the Practice will provide a replacement at 50% of the full retail price of the item.
  • This discount applies only to active Plan members (i.e., where monthly payments are up to date).
  • The discount cannot be combined with other promotions or offers.
  • The replacement item will be of the same or equivalent specification to the original, subject to availability.

 

8. Cancellation & Termination

8.1 Client-initiated cancellation:
  • After the Minimum Term, the Client or Parent/Guardian may cancel with 30 days’ written notice.
  • All benefits will cease at the end of the notice period.
  • Fees already collected will not be refunded.
 8.2 Practice-initiated termination:
  • The Practice may terminate the Plan with 30 days’ written notice, or immediately for non-payment or breach of these Terms.
 8.3 Early termination within the Minimum Term:
  • If the Client or Parent/Guardian cancels before the 12-month Minimum Term ends, the remaining fees for that term (or any discounts applied at enrolment) may become payable.

 

9. Changes to Terms & Fees

9.1 The Practice may amend these Terms or fees from time to time. The Client or Parent/Guardian will receive at least 14 days’ notice of any material change.
 9.2 Continuing to pay the Monthly Fee after notification of changes constitutes acceptance of the updated Terms.

 

10. Data Protection & Confidentiality

10.1 The Practice will handle personal data about the Client and Parent/Guardian in accordance with UK GDPR and its Privacy Policy.
 10.2 Clinical information about the Client will be held securely and used only for the purposes of providing care.
 10.3 Payment data will be processed safely and used only for managing the Direct Debit.
 10.4 The Parent/Guardian consents to the Practice contacting them regarding appointments, payments, or clinical matters via email, text or phone.

 

11. Liability

11.1 The Plan does not cover treatment or conditions outside myopia management unless explicitly stated.
 11.2 The Practice’s liability for any loss or damage is limited to the total fees paid in the previous 12 months, except where liability cannot be limited by law (e.g. for personal injury due to negligence).
 11.3 The Client or Parent/Guardian acknowledges that the Plan is not an insurance product.

 

12. Governing Law & Dispute Resolution

12.1 These Terms & Conditions shall be governed by English law, and both parties agree to the exclusive jurisdiction of the English courts.
 12.2 In the event of a dispute, the Client or Parent/Guardian should contact the Practice in writing. The Practice will aim to resolve all complaints fairly and promptly.

 

13. Force Majeure

13.1 The Practice shall not be liable for any delay or failure to provide services under this Plan if such delay or failure results from events beyond its reasonable control (including pandemic, supplier delays, or regulatory change).

 

14. Acknowledgement

By enrolling in the Myopia Management Plan and signing the Direct Debit Mandate, the Client or Parent/Guardian confirms they:
 • Have read and understood these Terms & Conditions;
 • Agree to the Direct Debit payment schedule; and
 • Understand that the Plan is provided for the benefit of the Client named on the enrolment form.