Customer Services Advisor 

Apperley Bridge, Esholt, BD17 7RH

£11.59 per hour (£22,600.50 per annum)

We are looking for an enthusiastic Client Communications Advisor to join our growing team.  This role is Monday to Saturday (Tuesday's off),  9am – 5pm (37.5 hours per week.). Within this role, you will ensure all eye and hearing clinics are booked to full capacity. You will go above and beyond to meet your individual and team targets – tracking these on a daily basis. To meet these targets, you will make outbound calls, as well as take inbound calls to book client appointments in the practice diaries. You will be working closely with our Practice teams to make sure their diaries are filled and booked smartly so you will need to build good relationships and also support them with their inbound lines when queries arise. You will be required to make calls, send SMS’, emails and letters so we want somebody with good communication skills and attention to details.

When you join Bayfields Opticians and Audiologists, you are joining an independent business.  Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice.  We aim to deliver obsessively great service to each and every one of our clients which is at the core of what we do.  We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.

As an integral member of the Client Communications team, we will provide you with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your professional development, and your personal wellbeing.  We will also provide a wide range of benefits, including:

• Salary £22,600.50 per annum (£11.59 per hour). 
• 4 weeks’ holiday, plus bank holidays.
• An additional day’s holiday for your birthday each year.
• Company pension scheme. 
• Cycle to work scheme.
• Simply Health Medical Healthcare.
• Staff discounts (including an annual £350 voucher to spend on a pair of glasses or sunglasses after your probation).
• Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests).

If you are ready for a new and exciting opportunity, then we would love to hear from you!